So I tried to unsubscribe and the link didn't work it took me to the contact us page of the financial services company. On this page there was a complaint phone number which I called. This took me to a menu where the selections all related to credit card applications, so as well as not keen on your unsubscribing, they weren't keen on you complaining either. When I eventually got through to a human I asked to speak to their Data Protection Officer and was told they didn't have one! I asked about unsubscribing and they said they would take my details and pass them on (they weren't sure who to). Really!
Anyway while I was holding on for a person to answer the phone, I went
online and reported them to the ICO for spamming me, so my time wasn't
wasted ;-)
Always check that your unsubscribe function works. You don't want someone to report you to the ICO while they wait.
Make sure your staff are adequately trained and you have a named person who knows how to deal properly with the data protection queries.
Always check that your unsubscribe function works. You don't want someone to report you to the ICO while they wait.
Make sure your staff are adequately trained and you have a named person who knows how to deal properly with the data protection queries.
